We are ‘long term’ people. Establishing strong partnerships with our supply chain is an important element of our success. We foster personal relationships, using a mix of national and local suppliers to ensure that we are delivering best value, locally focused services that support our national presence and scope, whilst also supporting local communities and economies.
We use innovative digital systems to manage performance throughout our extensive supply chain, whilst regular expert reviews ensure we continue to work with the best-performing companies. We welcome the innovation that our external partnerships support us to deliver, and actively foster partnership working through tailored payment and contractual terms and arrangements.
We support our supply chains' efforts to achieve excellence by collaborative working shared training and improvement workshops. We encourage constructive feedback through our 360 degree review process Q21.
Where a step change in quality or other aspects of performance is required, our Category Managers develop a structured performance improvement plan – linked to Prince2 project management methodology and objectives – and we work with supply chain members to achieve them.
Our assessment programme for EFQM focuses on core areas of Business, Customers, People and Society. Each of these areas receives a score on performance.
We use the EFQM model to drive improvement in all areas of our group. Following the assessment action plans are developed and owned by the business. We are currently the only UK company to combine our internal IMS audits with our EFQM assessments.
In 2012 we achieved an increase in our average score again, to 476. Since 2004 our overall average score has been raised by 65%. In 2012 our Ringway Worcestershire business division reached a score of 600, progressing from 130 in 2006.
Please see our EFQM Model here.